Frequently Asked Questions

Welcome to your Elkins apartment, we hope you enjoy your stay with us. Below you will find some of the most common questions tenants have regarding their responsibilities while leasing one of our units.


Where’s the heat? How to troubleshoot heating problems…

My window won’t lock….

My dishwasher won’t drain/has water in the bottom of it?

My water bill is very high. Who is responsible for that!? And what should I do?

Why is my bathroom drain draining slowly? Or not at all? What can I do?

“I smell gas! What should I do?” Do you actually have gas service?…

What if power is out in PART of my house?

My power is out throughout my rental house. What should I do?

How to check and light a pilot light

Thanksgiving Pre-Departure Checklist for your Apartment or House for Rent from Elkins Apartments

What should I do if I will be gone for an extended absence?

How to unclog the kitchen sink

How to Fix Your Garbage Disposal

How do I stop my toilet from “running”?

No AC?! Stay cool. Troubleshooting Air Conditioner Problems, no problem!

Eek. I have black mold (Mildew or similar icky stuff)! What do I do?

7 Things to Do Before Leaving for Spring Break

Who clears the snow at Elkins Apartments locations in Bloomington?

10 Key Steps to Protect Your Pipes From Freezing During Cold Weather from Elkins Apartments

15 Things to Do Before Leaving Your Rental Home or Apartment for Winter Break

Protect Your Pipes!

What qualifies as an after hours maintenance emergency and how do I report an emergency?

How do I make a maintenance request?

Billing & Accounts

What is Telko, Inc. on my bank statement?

What’s up with the $51 payment fee? Don’t use a card!

I accidentally made a payment to my old lease… Can you move the payment?

Why did my ePayment fail? And what happens next?

How long does it take an electronic payment to process? Or, “Hey, why does my payment say pending?”

How do I log in to my tenant account?

Can my parents or others access my tenant account?

Can my parents or others not on my lease set up Electronic Payments?

Why can’t I make more than one electronic payment at a time?

I’m a sublessee, can I access the account management portal?

Why’d I receive an email notification of a $0 charge?

When is my security deposit due? What about my first, last and all the other installment payments?

What’s this notice about a charge?

How are payments applied to charges? FIFO!

My account has a balance due, can I move in? No…

What’s Joint and Several Liability? i.e. Who’s responsible for paying what?

How do monthly installments work? 12 Installments Plus a SecDep

Can I make an electronic bank payment?

I am having trouble with an ePayment or credit card payment, will I be late?

Why am I receiving email addressed to SomeOneNotMe?

Can I prepay rent? Of course, but….

What’s a ledger review? What’s a no-cost ledger review?

Can my roommates and I make individual payments, or do we have to pay in one lump sum?

Setting Up Auto ePayments

Setting Up an Online Payment Account

Can I check my account balance online?

Can I make a payment with a credit card? Yes!

Is there a cash discount? Rates and offers always already reflect a cash discount.

How do I handle an accidental auto epayment? Can I get my accidental payment refunded?

Deleting an Auto ePayment

When is my rent installment payment due? Payments must be received by the 15th.

Is my rent prorated? Usually, no…

Cable & Internet

Are cable or internet provided?

Can Comcast or another provider install services in my Bloomington home or apartment?

My internet isn’t working, can you help?

Move In

Can I have the outgoing tenants leave furniture or other stuff for us?

Moving in at Elkins Apartments: 4 key steps to a smooth move!

When can I move in? Can I get an early move in?

How do I set up my utilities?

Can I bring a pet?

Move Out

Charge-credits on Security Deposit Returns

Partial Move Outs. What if I’m leaving, but someone is staying?

Can I stay past my lease end date? Sometimes, yes. This is called a holdover.

When can I turn off my utilities?

I got stuff. What can I do with it?

Elkins Apartments Move Out Checklist

Key Move-Out Information

What if I think the itemized list of damages made to my apartment is wrong (for whatever reason) or have a question about the final accounting?

Where can I find out about my security deposit from last year?


What’s up with trash and recycle bins? They are your responsibility.

What is your policy on animals? No Pets/Animals but…

Who clears the snow at Elkins Apartments locations in Bloomington?

2 Great Ways to Dispose of Your Christmas Tree in Bloomington, IN

Apartment Grilling Rules: Can I grill at my rental house, townhouse, or apartment?

How do I best avoid a burglary?

Where is your office located?