Hey. The payment portal is telling me there is a payment pending and won’t let me make another one. Why can’t I make more than one payment? How long will it be before I can make another payment?
Wow. We totally want your money, so that’s a bummer. Let’s take a look at why this is happening.
Why can’t I make more than one payment in a given period of time?
The bottom line is that our third party ACH processor will not allow you to stack multiple pending payments. If you make one payment, then you may not make another payment from the same tenant account until the first payment fully clears.
This is pretty common. Try it on a credit card account some time. You generally cannot have more than 1 payment pending in the queue. In fact, most companies won’t let you have more than one ACH (bank) payment in the queue even if you are trying to do them from different bank accounts.
We have no control over this, as it is handled by our third party processor. However, among the many possible reasons for this, we have to assume its to avoid stacking multiple payments and having them all fail in a cascade, which would lead to significant accounting issues AND failed payment fees for you, and for us!
Generally, it takes between 3-5 business days for an ACH/e-payment to fully process and the payment remains ‘pending’ until it clears.