E-payments are great, but sometimes you need a little help. Where should you turn? It depends… but usually to RPPS!
RealPage Payment Solutions (RPPS) is a third-party provider that handles all the payment transactions. So if you are having any trouble with the actual act of making a payment (other than being unable to login to the portal) or need help with a failed payment, they are your point of contact.
Things WE can help with:
- Questions about your account balance or charges
- Issues reviewing your ledger
- Issues with logging into your portal
- Issues paying to the wrong lease (if you have more than one)
Things best addressed to RPPS
- Issues about about failed payments (NSF, bad account)
- Issues setting up a payment account
- Complaints about credit card processing fees
If you run into any issues with RPPS, let us know and we will try to help!
How to reach RPPS?
RealPage Payments Services provides all support for these transactions.
Consumer support toll free telephone number: 1-844-530-5785
Consumer support email: RealPagePaymentsServices@RealPage.com
Some related FAQs
This might get you going without having to reach out to anyone! Self-service rocks!
How long does it take an electronic payment to process? Or, “Hey, why does my payment say pending?”
Why did my ePayment fail? And what happens next?
Why can’t I make more than one electronic payment at a time?
Setting Up an Online Payment Account
How do I handle an accidental auto epayment? Can I get my accidental payment refunded?
These and much much more are located under the Billing and Accounts section of our FAQ.