Can I make a payment with a credit card? Yes! But…

Posted on January 21, 2015


Credit cards are accepted as a courtesy option via the portal, cost $51 per use, and are handled, charged, and supported solely by RealPage Payment Services.

UPDATE: Credit card payments are no longer being accepted via electronic invoice, in-person, or over the phone for any balances due on your account. We no longer support any form of credit card payment made directly to us. You may, however, use a third party, through our portal, to make a credit or debit card payment. There is also a “cash payment” option, called RentMoney, now available as well.

In the past, we have, in special circumstances, we allowed tenants to make payments via credit card. This was a benefit offered in special circumstances and required a lot of manual entry on our part, and an adjustment to our underlying cash pricing.

Credit/Debit card payments now available on the portal

You CAN make a credit or debit card payment in the portal if you really need to do so. These are solely handled by RealPage Payment Services. The fixed fee is $51 – of which Elkins Apartments receives… $0–and RPPS provides all support.

If you wish to make a payment with a credit or debit card, versus a bank account, you may now do so on the portal. You would set up a payment account for your card similar to how you would do so for your bank account. Some key differences:

  1. These transactions are handled solely by a third party processor RealPage Payments Services.
  2. They impose a $51 fee per transaction. We do not control nor receive any part of this fee. Yes, we think this is high, but it exists for them to recoup their costs and the percentages charged by card companies, and is calculated based on averages of all transactions. Again, we have no control over this fee. In fact, it will not even show up on your ledger and is charged directly to you.
  3. We do not provide support for, nor recommend (or not recommend), these services and provide them simply as an option for those with a special need or desire to use a credit card for a payment.
  4. RealPage Payments Services provides all support for these transactions.
    Consumer support toll free telephone number: 1-844-530-5785
    Consumer support email: RealPagePaymentsServices@RealPage.com

If you don’t want to pay the transaction fee, we totally get that, and this is simply something we chose to offer because people asked. However, we recommend you make payment by check or ACH per the terms of your lease. That’s what we’d do. Or, pool your payment on a single card, then have people on your lease pay you back. Quite literally, “the more you pay the more you save.” So if you want to earn miles/points/whatever, you can do so.

Save the $$, use e-Check!

It’s easy, and has a very small processing charge. Or, just pay by check, on time!

 

Customer Initiated Paypal, GooglePay or other Payments

We do not accept unsolicited inbound payments through third-parties. For example, in Paypal, you might try to initiate a payment to us by sending it to our email address. If you choose to do so, and if we choose to accept the payment, then you are solely responsible for any additional charges that the third-party may charge to us. These charges, which may also include a processing surcharge of $50, for the time and effort required for EA to handle these non-standard payments, will be posted directly to your ledger and are non-refundable.

Keep in Mind

Payments must be received by the 15th of the month.

Do not wait until the last minute. None of the following will excuse a late payment:

  • Issues setting up an online account
  • Issues setting up your bank or issuing a ePayment from your bank in the online account
  • Our inability to handle a last minute credit card or ePayment request

In most cases, there are no issues with setting up ePayments or using credit cards. However, again, in most cases if you run into problems, the bottom line is: You agreed to pay by check, received in the office by the 15th, and anything else is optional and doesn’t absolve you of being late–though we will try to help, and to be understanding about special situations.

We say this because, every once in a while, we receive, um, sternly worded notes to the effect that “I’m having trouble setting up my online payment. It’s not working, and don’t you dare count me as late.” This typically is on, say, the 15th, late in the day. To which, all I can say is: seriously?

That said, if you set up the portal, and you set it up wrong, the FIRST time this happens, we usually will waive any associated late fees as long as you correct the problem within 24 hours of being notified. Fool me twice: if it happens again, you may get dinged for the late fees from the initial date due. This is true of issues with credit card payments as well.

We get that setup can be a challenge, don’t stress about it. But if it becomes an issue, we reserve the right to hold you to the terms of the lease (and any time we choose to waive those, it doesn’t mean we lose the right to enforce them in the future, etc, etc).

Let us know if you run into trouble, we are happy to help!

Note. Please never ever (ever!) provide your credit card information in an email. That’s just a terrible idea!