Reviewing and Paying Your Bills
When do I need to make payments? What’s an installment? What fees do you charge for different things? We have the 411 on paying for your place!
Frequently Asked Questions about Payments
- Where does your rent money go? The facts may surprise you.
- I’m having trouble with an e-payment. What should I do?
- What is Telko, Inc. on my bank statement?
- I accidentally made a payment to my old lease… Can you move the payment?
- Why did my ePayment fail? And what happens next?
- How long does it take an electronic payment to process? Or, “Hey, why does my payment say pending?”
- How do I log in to my tenant account?
- Can my parents or others access my tenant account?
- Can my parents or others not on my lease set up Electronic Payments?
- Why can’t I make more than one electronic payment at a time?
- I’m a sublessee, can I access the account management portal?
- Why’d I receive an email notification of a $0 charge?
- When is my security deposit due? What about my first, last and all the other installment payments?
- What’s this notice about a charge?
- How are payments applied to charges? FIFO!
- My account has a balance due, can I move in? No…
- What’s Joint and Several Liability? i.e. Who’s responsible for paying what?
- How do monthly installments work? 12 Installments Plus a SecDep
- Can I make an electronic bank payment?
- I am having trouble with an ePayment or credit card payment, will I be late?
- Why am I receiving email addressed to SomeOneNotMe?
- Can I prepay rent? Of course, but….
- What’s a ledger review? What’s a no-cost ledger review?
- Can my roommates and I make individual payments, or do we have to pay in one lump sum?
- Setting Up Auto ePayments
- Setting Up an Online Payment Account
- Can I check my account balance online?
- Can I make a payment with a credit card? Yes! But…
- Is there a cash discount? Rates and offers always already reflect a cash discount.
- How do I handle an accidental auto epayment? Can I get my accidental payment refunded?
- Deleting an Auto ePayment
- When is my rent installment payment due? Payments must be received by the 15th.
- Is my rent prorated? Usually, no…